Avem insight logo

— Updated August 2023

Who We Are

AVEM Insight is committed to providing quality services to you and this policy outlines our ongoing obligations to you in respect of how we manage your Personal Information. Our website address is: https://aveminsight.aero/.

We have adopted the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) (the Privacy Act). The NPPs govern the way in which we collect, use, disclose, store, secure and dispose of your Personal Information.

A copy of the Australian Privacy Principles may be obtained from the website of The Office of the Australian Information Commissioner.

What Personal Data We Collect and Why We Collect It When Visiting Our Website

Personal Information is information or an opinion that identifies an individual. Examples of Personal Information we collect include: names, addresses, email addresses, phone and facsimile numbers.

This Personal Information is obtained in many ways including interviews, correspondence, by telephone and facsimile, by email, via our website https://aveminsight.aero/, from your website, from media and publications, from other publicly available sources, from cookies and from third parties. We don’t guarantee website links or policy of authorised third parties.

We collect your Personal Information for the primary purpose of providing our services to you, providing information to our clients and marketing. We may also use your Personal Information for secondary purposes closely related to the primary purpose, in circumstances where you would reasonably expect such use or disclosure. You may unsubscribe from our mailing/marketing lists at any time by contacting us in writing.

When we collect Personal Information we will, where appropriate and where possible, explain to you why we are collecting the information and how we plan to use it.

Sensitive Information

Sensitive information is defined in the Privacy Act to include information or opinion about such things as an individual’s racial or ethnic origin, political opinions, membership of a political association, religious or philosophical beliefs, membership of a trade union or other professional body, criminal record or health information.

Sensitive information will be used by us only:

  • For the primary purpose for which it was obtained
  • For a secondary purpose that is directly related to the primary purpose
  • With your consent; or where required or authorised by law.

Third Parties

Where reasonable and practicable to do so, we will collect your Personal Information only from you. However, in some circumstances, we may be provided with information by third parties. In such a case we will take reasonable steps to ensure that you are made aware of the information provided to us by the third party.


When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymised string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.


If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.


To improve your experience on our site, we may use ‘cookies’. Cookies are an industry standard and most major web sites use them. A cookie is a small text file that our site may place on your computer as a tool to remember your preferences. You may refuse the use of cookies by selecting the appropriate settings on your browser, however please note that if you do this you may not be able to use the full functionality of this website.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

Embedded Content From Other Websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.


Our website uses Google Analytics, a service which transmits website traffic data to Google servers in the United States. Google Analytics does not identify individual users or associate your IP address with any other data held by Google. We use reports provided by Google Analytics to help us understand website traffic and usage.



Visiting the login page sets a temporary cookie that aids compatibility with some alternate login methods. This cookie contains no personal data and expires after 1 hour.

The Wordfence security plugin may set cookies to aid with various security-related features. For the entire list of cookies and their purpose, please refer to https://www.wordfence.com/help/general-data-protection-regulation/#cookies-set-by-the-wordfence-plugin.


The IP address, user agent and referrer of visitors is saved to the database by the Wordfence security plugin, for use in Live Traffic viewing. For more information, please refer to the privacy policies from Wordfence and Defiant (owner of Wordfence).

The user ID of logged in users, and username of login attempts are conditionally logged to check for malicious activity and to protect the site from specific kinds of attacks. Examples of conditions when logging occurs include login attempts, log out requests, requests for suspicious URLs, changes to site content, and password updates. This information is retained for no more than 90 days.

Who we share your data with

This site is scanned for potential malware and vulnerabilities by Wordfence. We do not send personal information to the scanner; however, the scanner could find personal information posted publicly (such as in comments) during the scan.

How long we retain your data

Security logs are retained for 60 days.

Where we send your data

This site is part of a network of sites that protect against distributed brute force attacks. To enable this protection, the IP address of visitors attempting to log into the site is shared with a service provided by ithemes.com. For privacy policy details, please see the iThemes Privacy Policy.

Disclosure of Personal Information

Your Personal Information may be disclosed in a number of circumstances including the following:

  • Third parties where you consent to the use or disclosure; and
  • Where required or authorised by law.

Security of Personal Information

Your Personal Information is stored in a manner that reasonably protects it from misuse and loss and from unauthorised access, modification or disclosure.

When your Personal Information is no longer needed for the purpose for which it was obtained, we will take reasonable steps to destroy or permanently de-identify your Personal Information. However, most of the Personal Information is or will be stored in client files which will be kept by us for a minimum of 7 years.

Access to Your Personal Information

You may access the Personal Information we hold about you and to update and/or correct it, subject to certain exceptions. If you wish to access your Personal Information, please contact us in writing.

AVEM Insight will not charge any fee for your access request, but may charge an administrative fee for providing a copy of your Personal Information.

In order to protect your Personal Information we may require identification from you before releasing the requested information.

Maintaining the Quality of Your Personal Information

It is important to us that your Personal Information is up to date. We will take reasonable steps to make sure that your Personal Information is accurate, complete and up-to-date. If you find that the information we have is not up to date or is inaccurate, please advise us as soon as practicable so we can update our records and ensure we can continue to provide quality services to you.

Policy Updates

This Policy may change from time to time and is available on our website.

Privacy Policy Complaints and Enquiries

If you have any queries or complaints about our Privacy Policy please contact us.

Terms and Conditions for CONFIRM Mobile Application

These Terms and Conditions (“Agreement”) govern your use of the CONFIRM Mobile Application (“the App”) provided by Avem Insight Pty Ltd (“the Company”), which allows users to submit reports to a government database. The App includes a geolocation feature that collects and records your device’s location information along with the reports. By downloading, installing, or using the App, you agree to be bound by this Agreement. If you do not agree with any of these terms, please refrain from using the App.

User Obligations

1. Eligibility

In order to use these services, you need to be at least sixteen (16) years of age or older. By using the app, you have consented that the information you have provided is true and accurate and meets this requirement at the time of signing up to the application.

2. Providing information

You agree to provide accurate, complete, and up-to-date information while using the App, including the event data and geolocation references submitted as safety reports. If for any reason the information you have provided changes you must notify us within a reasonable time.

Use of the App

3. Licence

The Company grants you a limited, non-exclusive, non-transferable, revocable license to use the App solely for the purpose of submitting safety reports to the government database and lodging wildlife observations to the Company. If the company believes that you have breached this licence at any time, they have the sole discretion to remove the contents and subject to discretion terminate your subscription.

4. Geolocation Data

This app uses geolocation features which will collect and store the user’s location information along with the reports whilst using the application. By using this application, you have consented and agreed for us to collect this data for this purpose. The company will comply with its Privacy Policy when collecting this data.

5. Data Storage

The reports, including the event data and geolocation references, will be momentarily stored on Avem Insight servers. The Company will take reasonable measures to ensure the security and confidentiality of the stored data. However, the Company cannot guarantee the absolute security of the data and shall not be held liable for any unauthorised access or use of the stored data.

6. Intellectual Property

All content that that is displayed through the app including but not limited to software, text, images, graphics, illustrations, functionality, trademarks, brands, logos, videos or audio are the intellectual property owned by AVEM Insight Pty.

7. Changes to the terms and conditions

By agreeing to these terms and conditions you also agree that any amendments that are made without any notice have also been agreed upon. Your use of this app following any changes made to the terms and conditions constitute your acceptance of these changes.

8. Indemnity You agree to defend, indemnify, and hold us harmless from and against any claims, actions or demands, including, without limitation, reasonable legal and accounting fees, arising or resulting from your breach of these Terms of Use or your uploading of, access to, or use or misuse of the Content or the Services. We will provide notice to you of any such claim, suit, or proceeding and will assist you, at your expense, in defending any such claim, suit or proceeding. We reserve the right to assume the exclusive defense and control of any matter which is subject to indemnification under this section. In such case, you agree to cooperate with any reasonable requests assisting our defense of such matter.

Data Deletion Request for CONFIRM application by AVEM Insight

If you wish to request the deletion of your account and associated data from the CONFIRM application, please follow the steps outlined below. We’re committed to safeguarding your personal data and ensuring that you have control over it.

Steps to Request Account Deletion:

  1. Open CONFIRM: Launch the app on your device.
  2. Navigate to the ‘Profile’ Section: Tap the settings icon in the top right-hand corner (It looks like a nut)
  3. Choose “Personal Information”
  4. Select ‘Delete My Account’: This option will initiate the deletion request.
  5. Follow the On-Screen Prompts: Confirm your decision and provide any required additional information.
  6. Receive Confirmation Email: Once your request has been submitted, you’ll receive a confirmation email at your registered email address. This email will detail the data deletion process and provide a timeframe.

Data Management after Deletion Request:

  • Types of Data Deleted:
    • Personal identification information (name, email, phone number, etc.)
    • App usage history, preferences, and settings
    • Uploaded content, if applicable (e.g., photos, videos, comments)
    • Any other data associated directly with your user account
  • Types of Data Retained:
    • Aggregated, non-identifiable app usage statistics for analytical purposes
    • Transaction history, for legal and financial audit purposes (retained for a period of seven years, as per legal requirements)
    • ATSB reports submitted from your account are not with-held by AVEM Insight; the ATSB should be contacted if access to these submitted reports is required.
  • Retention Period:
    • Once your deletion request has been processed, the data specified above will be removed immediately.
    • Certain data, as mentioned, will be retained for a specific period due to legal or regulatory obligations. After that period expires, it will be permanently deleted.

For any additional questions or concerns about your data and privacy with CONFIRM, please contact our support team at appadmin@avem.co. We’re here to help!